Privacy Policy
This policy explains what data Matalaku collects and how we use it. Matalaku is operated by Kumar Tagaram, Telangana, India.
What we collect
| Data | Why |
|---|---|
| Email / Google account name, login ID | To create and secure your account |
| Name, gender, date of birth, city, languages, bio, avatar | Your profile, the 18+ check and language matching |
| Call and room history (who, when, duration, amount) | Billing, refunds, host earnings, safety reviews |
| Wallet and payment records (order and payment IDs, amounts) | Recharges, refunds and accounting |
| Hosts: bank account / UPI ID and PAN | Paying withdrawals and tax (TDS) compliance |
| Reports, blocks and support messages | Safety and customer support |
| Voice group activity (groups you start or join, time spent, charges) | Billing, free-minute tracking and safety reviews |
| "Come online" requests you send to hosts (who and when) | Delivering the request and preventing spam |
| Push notification token of your device | Sending notifications such as incoming calls and "someone wants to talk to you" |
| Device data for notifications and app errors | Ringing incoming calls and fixing problems |
What we do not collect
- We do not record voice or video calls, voice rooms or groups. Call audio/video goes live between the two people through our calling provider.
- We do not collect your card number, UPI PIN or bank password. Payments are handled by Google Play (and Razorpay for website payments).
- We never show your phone number or email to other users.
Who we share data with
- Supabase – secure database and login hosting.
- Agora – real-time voice/video delivery.
- Google Play – in-app payment processing.
- Razorpay – website payment processing.
- Google / Firebase – Google sign-in and push notifications (Firebase Cloud Messaging receives your device's notification token and the notification text).
- Google Translate – only on our website, and only if you choose a language other than English, to translate the page.
- Government or law enforcement when required by law.
We do not sell your personal data.
Permissions on your phone
Microphone and camera (for calls), notifications (incoming calls and alerts). You can turn these off in phone settings, but calls will not work without microphone access.
How long we keep data
We keep account data while your account is active. Payment and tax records are kept as long as Indian law requires (generally up to 8 years). When you delete your account your profile is removed from the app; records we must keep by law are retained securely.
Your rights (Digital Personal Data Protection Act, 2023)
We process your personal data with your consent, which you give when you create an account and tick the agreement box, and for purposes the law allows (such as keeping payment and tax records). Under India's Digital Personal Data Protection Act, 2023 you have the right to:
- Know what personal data we hold about you and how we use it;
- Correct or update your data — most of it you can edit yourself in the app (Profile → Edit profile);
- Erase your data by deleting your account (see how to delete your account), except records we must keep by law;
- Withdraw consent at any time by deleting your account. Withdrawing consent does not affect processing done before, and some features stop working;
- Nominate a person to exercise these rights for you in case of death or incapacity, by writing to us;
- Raise a grievance with our Grievance Officer (below). We reply within the time required by law. If you are not satisfied, you may approach the Data Protection Board of India.
To use any of these rights, email support@matalaku.in from the email linked to your account.
Children
Matalaku is only for people 18 and older. If we learn that a user is under 18, the account is deleted.
Security
Data is encrypted in transit (HTTPS) and access is restricted by database security rules. No system is 100% secure; please keep your login safe.
Contact
Grievance officer: Kumar Tagaram · support@matalaku.in