Child Safety Standards
Last updated: 29 September 2026
Zero tolerance: Matalaku has zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). Any such content or behaviour leads to an immediate permanent ban and a report to the authorities.
1. Adults only
Matalaku is for people aged 18 and over. Every user must confirm they are 18+ when creating a profile, and every host is reviewed and verified before they can take calls. Accounts that appear to belong to a minor are suspended.
2. What is prohibited
- Any sexual content involving minors, including images, video, audio, text or links to such material.
- Grooming, sexualised conversation with or about minors, or attempts to contact minors.
- Sharing, requesting, or trading CSAM in any form.
- Any sexual or explicit content in general — Matalaku is a platform for friendly conversation only.
3. How to report
- In the app: tap Report during or after any call, or go to Profile → Help & Support. You can also block the person.
- By email: support@matalaku.in with the subject "Child safety". Include the user's name and the time of the call if you can.
4. What we do
- Child-safety reports are reviewed with top priority.
- Accounts involved are permanently banned and cannot recharge or take calls.
- We preserve relevant account information and report confirmed CSAM/CSAE to the appropriate authorities, including the National Cybercrime Reporting Portal (cybercrime.gov.in) in India, the National Center for Missing & Exploited Children (NCMEC), and law enforcement, as required by law.
- We cooperate fully with law enforcement requests.
5. Compliance
Matalaku complies with applicable child-safety laws, including the Protection of Children from Sexual Offences (POCSO) Act, 2012 and the Information Technology Act, 2000 of India, and Google Play's Child Safety Standards policy.
6. Child safety contact
Kumar Tagaram · support@matalaku.in